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Our Terms & Conditions — What You Need to Know

When you open an account on boostoto, you're agreeing to a straightforward set of rules that protect both you and the platform.

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boostoto Our Terms & Conditions — What You Need to Know
CONTACT OUR TEAM

How to Reach Us About Terms Questions

If you have questions about how our Terms & Conditions apply to your account, or if you need to report a policy concern, our support team is here to help. We respond to messages via live chat and email, and we keep a record of every conversation for your protection.

Team online

Live Chat Support

Open the chat widget in your lobby or on this site. Our team answers policy questions and account issues in real time during business hours. Average response: under 2 minutes.

Email Submissions

Send policy questions or disputes to our support email. Include your account ID and a description of your concern. We reply within 24 hours on business days.

Account Messaging

Log into your account and use the Messages centre to contact support. All policy-related correspondence is saved in your account history for reference.

ACCOUNT SAFETY

How We Protect Your Data and Account

Our Terms & Conditions include strict rules about how we collect, store and use your personal information.

Data Encryption

All deposits, withdrawals and login sessions use TLS 1.3 encryption. Your payment details are masked in your transaction history; only the last four digits of your DANA, OVO, GoPay or QRIS account appear on your statement.

Account Verification

Before your first withdrawal, we request photo ID and a proof-of-address document. This one-time process prevents account takeover and money-laundering; your documents are deleted after verification.

Withdrawal Hold Rules

If we detect unusual deposits or gameplay patterns, we may place a temporary hold on withdrawals while our fraud team reviews your account. We notify you via email and in-app message; holds usually resolve within 48 hours.

Cookie and Tracking

We use cookies to keep you logged in and to remember your gameplay preferences. You can disable non-essential cookies in your browser settings without losing platform access.

Data Retention

Account records, transaction history and support messages are kept for seven years after account closure (depends on local law). You can request a data export at any time via your account settings or support.

Dispute Resolution Process

If you believe we've misapplied our Terms & Conditions, contact support with your account ID and a description. We'll investigate and respond within 14 business days with our decision.

Terms & Conditions — Frequently Asked

You can update your username, email and password in Account Settings at any time. To close your account permanently, go to Settings > Account Closure and confirm. Any remaining balance must be withdrawn first. Closed accounts cannot be reopened; you'd need to register a new one.

Our Terms require that deposits come from an account registered in your name. If we detect a deposit from a third-party payment account, we'll ask you to verify ownership or request that funds be returned. Using someone else's payment method violates our Terms and may result in account restriction.

Deposit and withdrawal limits depend on your payment processor and your account verification status. First-time users may have lower limits; these increase after identity verification. Check your Wallet page for your current limits, or contact support for a temporary increase.

If you suspect unauthorised access, change your password immediately and contact our support team. Include any unusual transactions in your report. We'll freeze your account, investigate, and restore funds if fraud is confirmed. Act quickly — the sooner you report, the better we can protect your balance.

The same Terms & Conditions apply to all games — live casino tables like Speed Blackjack and Dragon Tiger, slot rooms like Big Bass Bonanza and Fishing God, and our Sportsbook. Game-specific rules are shown in each lobby before you play; our core account, payment and dispute rules are uniform across all sections.

If you believe a game payout was incorrect, contact support with your account ID, the game name, and the time you played. Our system logs every bet and outcome; we'll review the round and notify you of our decision within 7 business days. Game results are final once the round closes.

We may restrict your account if we detect fraud, Terms violations, or unusual activity. You'll receive an email explaining the restriction and what needs to happen to restore access. Permanent bans are rare and only happen after investigation and a warning period. You can appeal any restriction via support.