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Legal clarity so you play with confidence

When you open an account with boostoto, you enter into clear, straightforward terms that protect your funds and privacy.

Account security verifiedData privacy protectedWithdrawal process transparentSupport available 24/7Local payment methods

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How we handle your account and data

boostoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your boostoto account is governed by our platform terms, which outline the rules for deposits, withdrawals, game play and account access. Your personal data — name, email, payment details and transaction history — is encrypted and stored securely on our servers. We process payments through DANA,

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OVO, GoPay and QRIS, each with their own privacy terms that sit alongside ours. Deposits and withdrawals depend on local law and payment-provider availability where you live; eligibility varies by region. We do not share your account information with third parties except to process withdrawals or
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comply with payment-provider requirements. Your account data is retained for the life of your account and for seven years after closure for regulatory purposes. If you have concerns about how we handle your data, our support team can direct you to request access, correction or deletion
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under applicable law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

Reach our legal and account team

Our support channels are open around the clock to answer questions about your account terms, data rights, or any legal concern. We respond to account and policy inquiries via live chat within minutes, and email requests are handled within 24 hours. Players in Yogyakarta, Jakarta and across Indonesia can access support in English through our in-app chat, email or web form — no delays, no redirects.

Team online

Live Chat

Open the chat widget inside your account lobby any time. Our team replies within minutes to questions about terms, data requests, or account issues.

Email Support

Send legal and account questions to our support inbox. We reply within 24 hours with clear answers and any documentation you need.

In-App Help

Your account settings include a dedicated Legal & Terms section with direct links to support, FAQs and data-request forms.

SECURITY AND PRIVACY

How we protect your account and rights

We use industry-standard encryption to protect your login credentials, payment details and account balance.

Encryption & Security

All account data and transactions are encrypted in transit and at rest. Two-factor authentication is available in your account settings for extra protection.

Data Retention

We keep your account data while your account is active. After closure, records are retained for seven years to meet regulatory and dispute-resolution requirements.

Withdrawal Verification

Every withdrawal is verified by our team and the payment provider before funds are released. This protects your account from unauthorised transfers.

Account Access Control

You control your login credentials and session timeouts. Request account closure or temporary suspension any time via your account settings or support.

Dispute Resolution

If you see an error in your account or dispute a transaction, contact support with your account email and transaction ID. We respond within 48 hours.

Data Subject Rights

You can request access to your data, correct inaccuracies, or request deletion where local law permits. Submit requests via support and we will respond within 30 days.

Your legal and account questions answered

Here are the questions we hear most often about account terms, data privacy, withdrawals and how we keep your information safe. If you do not find what you need, our support team is ready to help.

Your account data is deleted from active systems but retained in secure backups for seven years to meet regulatory requirements and settle disputes. You cannot reopen a closed account; you must open a new one.

Yes. Submit a data access request via support with your account email. We provide your full account history, transaction log and personal details within 30 days, in a downloadable format.

Every withdrawal is checked by our team to confirm it matches your registered payment method and account details. The payment provider then processes it securely. This prevents fraud and ensures only you receive the funds.

Contact support immediately with your account email and transaction ID. We investigate within 48 hours. If fraud is confirmed, we reverse the transaction and secure your account. Change your password right away.

No, we do not sell or share your data. Payment processors (DANA, OVO, GoPay, QRIS) receive only the information needed to process your deposit or withdrawal. We comply with legal requests from authorities where local law requires.

Yes. Open your account settings, scroll to Account Management and select Close Account. Confirm your identity and we process the closure within 24 hours. Any remaining balance is withdrawn to your registered payment method.

Withdrawals to DANA, OVO, GoPay and QRIS usually arrive within 5 to 15 minutes. Bank transfers may take up to 2 hours depending on your bank. We notify you when your withdrawal enters the payment system.

Legal clarity so you play with confidence

Reach our legal and account team

Live Chat

Email Support

In-App Help

How we protect your account and rights

Encryption & Security

Data Retention

Withdrawal Verification

Account Access Control

Dispute Resolution

Data Subject Rights

Your legal and account questions answered

01 What happens to my data after I close my account?

02 Can I request a copy of my account history and personal data?

03 How do you verify my withdrawal is safe?

04 What if I spot an unauthorised transaction or login?

05 Do you share my account information with third parties?

06 Can I permanently close my account?

07 How long does it take to see my withdrawal after I request it?

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